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Frequently Asked Questions
We aim to make hiring party decorations simple and hassle-free. For general questions, please check out our FAQs below.
Placing an order
How do I place an order?
Placing an order on HireDecor.co.uk is simple. Find party themes or products you’re interested in, add the items to your basket and complete payment. You’ll receive a confirmation email with your booking details once the booking is complete.
Is there a minimum order value?
The minimum order value for most items is £150, however we have a number of products with no minimum order value. Please check the product page description for pricing information and feel free to contact us if you’re unsure about any product restrictions.
Can I place an order by phone?
You can place an order by phone if you have an account with us. Ring our customer service team with your account and product detail number, and we can order the item using the card saved on your file. Orders placed by phone are subject to the same conditions as online orders.
How can I track my order?
You will receive a delivery confirmation email with a tracking link, allowing you to follow your order’s journey. We use Royal Mail recorded delivery for single items and our bespoke courier for larger orders.
Can I place a last-minute order?
Unfortunately, we are very busy at the moment, so all orders require a minimum of 1 week’s notice. For last-minute orders, please email our customer service team for emergency updates.
Returns
What is your return policy?
We accept refunds for defective products and items that do not match the product description or images on the website.
How do I return an item?
If you’d like to return a piece of decor, please email hello @ hiredecor.co.uk and we’ll arrange collection and a replacement item if required. Please ensure items are returned in their original condition.
When will I receive my refund?
We process all refunds within 5 business days after the item is returned. Refunds will be issued to your original payment method.
Delivery
Do we charge a delivery fee
We offer free delivery on a range of products, including neon signs and single light up numbers. For large orders that include furniture and backdrops, we charge a delivery fee based on the weight of the order. Fees are calculated at checkout.
Can I collect my order?
Yes, we encourage collection where possible, as this saves on delivery and collection fees. If you require a man and van service, we work with several contractors who will be happy to assist you. Please contact customer service if you require assistance.
Can I get help setting up?
Yes, you can get help setting up. We work with a number of party decorators and professional event companies that can help turn your vision into reality. If you’d like help setting up on the big day, anything from moving decor to styling your entire venue, drop us an email and we’ll be happy to help.
Pricing
Do we offer discounts?
Yes, discounts are available on bulk orders for new and existing clients. We regularly run promotions on a wide range of decor items, with hire deals included in our weekly newsletter sent to all account holders.
Do we price match?
We offer competitive pricing for anyone hiring party decorations; however, we do not price match to other providers, as the majority of our brand products are custom-made. Speak to customer service if you require a discount for a large order.
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